Report complaint

We hope you are satisfied with your purchase, our service and shipping method. If not, we encourage you to first report complaints to us by emailing info@jmbmodels.com. Of course, you can also contact us by phone to discuss your complaint. We hope to work with you to find a solution!

As of Feb. 15, 2016, it is also possible for consumers in the EU to file complaints through the European Commission’s ODR platform. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not already pending elsewhere, you are free to file your complaint through the European Union platform.